Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"996ee4198163aa813d2b77e9a16fb89ed7e483a9_lout","branding":{"id":"2","key":"isd","name":"IT Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cf9a253e-22a6-484f-bad8-137cd3e26f03/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTI3YWY4ZS02ZTVlLTQ4NWMtODJhMC02YThiMTY5MWNlNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmOWEyNTNlLTIyYTYtNDg0Zi1iYWQ4LTEzN2NkM2UyNmYwMyI6WyJyZWFkIl19LCJleHAiOjE3ODg4ODEwMTgsIm5iZiI6MTc4ODg4MDQxOH0.EJRUtROyG9MUl2Tv__d1fnBFIMfdFjFfjXF8HlGK8LY&client=9a27af8e-6e5e-485c-82a0-6a8b1691ce6a&mode=fit","logoId":"cf9a253e-22a6-484f-bad8-137cd3e26f03","isLogoAvailable":true,"helpCenterTitle":"Burns Sci-Tech Information Technology & Facilities Help Desk","sharedPortalName":"Burns SciTech Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Burns Sci-Tech Information Technology & Facilities Help Desk","sharedPortalName":"Burns SciTech Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/96c1f3eb-6a94-4e11-91d7-9fea29e30bdb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTI3YWY4ZS02ZTVlLTQ4NWMtODJhMC02YThiMTY5MWNlNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2YzFmM2ViLTZhOTQtNGUxMS05MWQ3LTlmZWEyOWUzMGJkYiI6WyJyZWFkIl19LCJleHAiOjE3ODg4ODEwMTgsIm5iZiI6MTc4ODg4MDQxOH0.9kQVCH2ZHawluvXLw4CzPjA3aktjqLcNNCH39z3YTV0&client=9a27af8e-6e5e-485c-82a0-6a8b1691ce6a&height=300&mode=fit","bannerMediaApiFileId":"96c1f3eb-6a94-4e11-91d7-9fea29e30bdb","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"isd","projectId":10004,"serviceDeskId":2,"name":"IT Support Desk","description":"<p>Welcome! You can raise a IT Support Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10012","name":"Request IT Help","descriptionHtml":"","callToAction":"Request IT Help","introHtml":"<p>Create a service request if you need help with requesting new hardware/software or access to a system</p>","icon":10320,"iconUrl":"https://burnsscitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[2],"key":""},{"id":"10016","name":"Software/Hardware Purchase Request","descriptionHtml":"<p>Please include links, pictures, specifics about the product of software you are requesting.</p>","callToAction":"Software/Hardware Purchase Request","introHtml":"<p>Need equipment or is it time for a replacement? Let us know.</p>","icon":10314,"iconUrl":"https://burnsscitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[2],"key":""},{"id":"10017","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10304,"iconUrl":"https://burnsscitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10013","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a software application or change access card permissions</p>","icon":10316,"iconUrl":"https://burnsscitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[],"key":""},{"id":"10014","name":"Request Maintenance & Cleaning","descriptionHtml":"<p>Please be a specific as possible so we can fix the issue as quickly as possible.</p>","callToAction":"Request Maintenance & Cleaning","introHtml":"<p>Having trouble with a light, HVAC, sink, etc? Report this incident here.</p>","icon":10322,"iconUrl":"https://burnsscitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10012,10016]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTI3YWY4ZS02ZTVlLTQ4NWMtODJhMC02YThiMTY5MWNlNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjIzNTUyNjcyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4ODg4MTYxOCwibmJmIjoxNzg4ODgwNDE4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.w7cqulp9uQbruJKi-WZeaMnlSfY_AamNcynXrkZdGe8","targetCollection":"upload-user-collection--1223552672","endpointUrl":"https://api.media.atlassian.com","clientId":"9a27af8e-6e5e-485c-82a0-6a8b1691ce6a","tokenDurationInMins":20}},"reqCreate":{"id":10012,"projectId":10004,"issueType":{"id":"10012","name":"Request IT Help"},"form":{"name":"Request IT Help","descriptionHtml":"","callToAction":"Request IT Help","intro":"<p>Create a service request if you need help with requesting new hardware/software or access to a system</p>","instructions":"","icon":10320,"iconUrl":"https://burnsscitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10117","fieldConfigId":"10262","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10221","label":"Very Low","selected":false,"children":[]},{"value":"10222","label":"Low","selected":false,"children":[]},{"value":"10223","label":"Medium","selected":false,"children":[]},{"value":"10224","label":"High","selected":false,"children":[]},{"value":"10225","label":"Very High","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Feel free to attach photos, screenshots, etc of issue.","descriptionHtml":"<p>Feel free to attach photos, screenshots, etc of issue.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10035","fieldConfigId":"10137","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10036","fieldConfigId":"10138","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10024","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10025","label":"Significant / Large","selected":false,"children":[]},{"value":"10026","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10027","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10037","fieldConfigId":"10139","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10028","label":"More info required","selected":false,"children":[]},{"value":"10029","label":"Awaiting approval","selected":false,"children":[]},{"value":"10030","label":"Waiting on vendor","selected":false,"children":[]},{"value":"10031","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10038","fieldConfigId":"10140","label":"Product categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10032","label":"Communication","selected":false,"children":[]},{"value":"10033","label":"Document","selected":false,"children":[]},{"value":"10034","label":"People","selected":false,"children":[]},{"value":"10035","label":"Service","selected":false,"children":[]},{"value":"10036","label":"Software","selected":false,"children":[]},{"value":"10037","label":"Hardware - Component","selected":false,"children":[]},{"value":"10038","label":"Hardware - CPD","selected":false,"children":[]},{"value":"10039","label":"Hardware - Disc","selected":false,"children":[]},{"value":"10040","label":"Hardware - Peripheral","selected":false,"children":[]},{"value":"10041","label":"Hardware - Process Equipment","selected":false,"children":[]},{"value":"10042","label":"Hardware - Power","selected":false,"children":[]},{"value":"10043","label":"Hardware - Tape","selected":false,"children":[]},{"value":"10044","label":"Hardware - Virtual","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10039","fieldConfigId":"10141","label":"Operational categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10045","label":"Connectivity","selected":false,"children":[]},{"value":"10046","label":"Account Request - Active Directory","selected":false,"children":[]},{"value":"10047","label":"Account Request - Firewall","selected":false,"children":[]},{"value":"10048","label":"Account Request - Printer","selected":false,"children":[]},{"value":"10049","label":"Account Request - Operating System","selected":false,"children":[]},{"value":"10050","label":"Account Request - Virus scan","selected":false,"children":[]},{"value":"10051","label":"Account Request - VPN","selected":false,"children":[]},{"value":"10052","label":"Break / Fix - Monitor","selected":false,"children":[]},{"value":"10053","label":"Break / Fix - Keyboard","selected":false,"children":[]},{"value":"10054","label":"Break / Fix - PC","selected":false,"children":[]},{"value":"10055","label":"Break / Fix - Laptop","selected":false,"children":[]},{"value":"10056","label":"Break / Fix - Hard Drive","selected":false,"children":[]},{"value":"10057","label":"Break / Fix - Docking Station","selected":false,"children":[]},{"value":"10058","label":"Configuration - Firewall","selected":false,"children":[]},{"value":"10059","label":"Configuration - Active Directory","selected":false,"children":[]},{"value":"10060","label":"Configuration - Printer","selected":false,"children":[]},{"value":"10061","label":"Configuration - Operating System","selected":false,"children":[]},{"value":"10062","label":"Configuration - Virus scan","selected":false,"children":[]},{"value":"10063","label":"Configuration - VPN","selected":false,"children":[]},{"value":"10064","label":"Configuration - User Account","selected":false,"children":[]},{"value":"10065","label":"Hardware Request - Add","selected":false,"children":[]},{"value":"10066","label":"Hardware Request - Configure","selected":false,"children":[]},{"value":"10067","label":"Hardware Request - Move","selected":false,"children":[]},{"value":"10068","label":"Hardware Request - New","selected":false,"children":[]},{"value":"10069","label":"Hardware Request - Repair","selected":false,"children":[]},{"value":"10070","label":"Instance Request - Copy","selected":false,"children":[]},{"value":"10071","label":"Instance Request - Create","selected":false,"children":[]},{"value":"10072","label":"Instance Request - Move","selected":false,"children":[]},{"value":"10073","label":"Instance Request - Remove","selected":false,"children":[]},{"value":"10074","label":"Instance Request - Repair","selected":false,"children":[]},{"value":"10075","label":"Network Request - Create","selected":false,"children":[]},{"value":"10076","label":"Network Request - Modify","selected":false,"children":[]},{"value":"10077","label":"Network Request - Terminate","selected":false,"children":[]},{"value":"10078","label":"Process Request - Audit","selected":false,"children":[]},{"value":"10079","label":"Process Request - Update","selected":false,"children":[]},{"value":"10080","label":"Server Change - Decommission","selected":false,"children":[]},{"value":"10081","label":"Server Change - Extend","selected":false,"children":[]},{"value":"10082","label":"Server Change - Network","selected":false,"children":[]},{"value":"10083","label":"Server Change - Post Implementation","selected":false,"children":[]},{"value":"10084","label":"Server Change - Provision","selected":false,"children":[]},{"value":"10085","label":"Server Change - Storage","selected":false,"children":[]},{"value":"10086","label":"Server Change - Update Configuration","selected":false,"children":[]},{"value":"10087","label":"VM Request - Extend","selected":false,"children":[]},{"value":"10088","label":"VM Request - Provision","selected":false,"children":[]},{"value":"10089","label":"VM Request - Remove","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10012","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10012","calendarParams":{"firstDay":0,"date":"2026-09-08T11:13:39-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTI3YWY4ZS02ZTVlLTQ4NWMtODJhMC02YThiMTY5MWNlNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjIzNTUyNjcyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4ODg4MTYxOSwibmJmIjoxNzg4ODgwNDE5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.BdBEOX_kMna0IytU2vLyzIUbHp4MjDXue_qvtz94f7g","targetCollection":"upload-user-collection--1223552672","endpointUrl":"https://api.media.atlassian.com","clientId":"9a27af8e-6e5e-485c-82a0-6a8b1691ce6a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}